Right to cancel your contract: online interactive workshop or seminar
You may cancel your contract with ICIS for a booking to participate in an online interactive workshop or seminar in accordance with the following conditions.

You must notify ICIS in writing, by email to [email protected]

Cancellations with a request for refund will be considered as follows:

• 20+ working days before an event: a refund will be granted minus a £70 administration fee. Alternatively, the registration fee may be transferred to another meeting within 12 months.
• Less than 20 working days before an event: no refund or transfer will be granted.

The only exception to the above which may be considered is if an event is a sell-out, and the cancelled place can be re-sold.

Proof of emailed confirmation of the original booking received from ICIS must be provided with the request.

ICIS will confirm acceptance of the cancellation by email or letter as soon as possible.

If a refund is agreed, the registration amount debited to ICIS from your credit/debit card in payment for the cancelled booking, minus the administration fee, will be re-credited to your account as soon as possible, and within 30 days of acceptance of the cancellation. Bank details must be provided for refund of a BACS payment made directly into the ICIS sterling or Euro bank account.

Alternatively, if agreed, a voucher will be issued to use as a credit against payment of another ICIS event within the following 12 months.

It is your responsibility to check connectivity of your IT system to ensure suitable bandwidth and internet speed to enable virtual participation; ICIS will not be liable for unstable internet connection degrading the experience of participating in the event. Bandwidth information can be checked using a quick speed test, e.g. https://fast.com

For full terms and conditions see below.

For full terms and conditions download the attached Terms & Condition for Educational Events document.

Click here for additional information or click here to download additional information document.